Shipping, returns and cancellation policies

Shipping cost, delivery time and messaging.

The prices published on the site DO NOT include shipping costs within the Mexican Republic except when expressly indicated by a particular team or promotion. Product prices may change at any time without prior notice. Promotions from others cannot be combined. media other than those presented on this site. The customer agrees to provide a valid address that can be located within the Mexican Republic where the order can be delivered. In the event that the client provides an address that cannot be located by the parcel, any other additional costs will be covered by the client himself.

We do not ship to EXTENDED AREAS. If so, the company may refund the amount to the client or the client will cover the additional cost of shipping.

1. a) Street / Avenue.
2. b) Exterior number.
3. c) Interior number.
4. d) Colony.
5. e) Municipality / Delegation.
6. f) City.
7. g) Email.

Additional information: Specify if it is a house/apartment/company. If it is a company (public or private institution), indicate the name, as well as the days and hours of operation. Local and cell phone contact. Between which streets is the address and other references.

1. Any change of address, the customer must inform within the next 24 business hours after the day on which they made their purchase, indicating their order number, as well as the complete new address; You must do the above by sending an e-mail to ventas.coinmed@gmail.com
2. After this period, the client will not be able to modify their delivery address, and if so, the client must absorb the cost of the package to send it to the new address. A charge will also be generated for the customer when they request to modify their delivery address when it is already en route to be delivered. The payment method, as well as the cost, will be indicated to the client via email and the client must accept the charge.
3. Delays in delivery will not be considered those cases in which the order has already been documented by the parcel service and cannot be delivered for reasons attributable to the customer such as incidents at home, absence of the customer at home, theft or loss of packages, addresses considered as distant areas and/or package in happening or in abandonment zone.
4. It is important to mention that the days and times of delivery of the merchandise are determined by the company contracted to make said deliveries according to its logistics and distance from the customer's home, so Coinmed does not undertake to make deliveries of merchandise with a company of specific parcels, as well as making deliveries on specific days and times.
5. All parcel companies make 2 to 3 delivery attempts, if after these attempts the package could not be delivered due to errors at the address, closed address or the person not being found; The customer must contact the parcel to agree on the delivery date and if the order is returned to us, the customer must pay for the new shipment.

All shipments made by us and by our suppliers are perfectly packaged. In the event that your order is delivered with physical damage by the parcel service, you must add a note when signing the manifest to the parcel service employee indicating that the package shows signs of abuse (box open, beaten, perforated, wet, plastered, etc.) Without this annotation you receive the package in accordance. If the parcel service employee does not allow you to make a note on the delivery manifest, you should NOT receive the package. If you suspect that the box that the parcel service employee is giving you does not contain what you purchased, either due to the weight or size of the packaging, you should NOT receive it, indicating the reasons to the parcel service employee and you must report it to us. immediately to clarify your order. Once the package is received by you or someone at the delivery address, you have 24 hours to report anomalies due to physical damage or missing items in your order. After this period, no changes or claims are made. Shipping cost for most items is based on the cost and volumetric weight of the item and delivery address. Total delivery time for an order We process your order in a maximum of 15 business days from your payment, as long as the payment has been made before 12pm, if made later, your order will be processed until the next day skilled. Once you receive the shipping confirmation email with your tracking number, it is your responsibility as a consumer to track your order and be in contact with the parcel. Orders received on Saturdays starting at 11 pm will be processed the next business day (Central Mexico time) without exceptions. Please specify any special requirements for the delivery of orders. The shipping duration is 4 to 6 business days as long as the address is not difficult to access, since this way it may take longer than 6 business days. Shipments will only be delivered to home addresses, businesses or companies. The total delivery time for your order is the period of time from the moment the package's tracking number or tracking code is sent to the moment you receive it at your home. An order is made up of two parts: processing time and shipping time. The processing time of a product is the time when your order is generated, payment is authorized and when the product leaves the warehouse. Shipping time is when your product left the warehouse to arrive at your door. 

 Shipping guarantee All our shipments travel insured, which covers up to 80% of the value of the merchandise purchased depending on the product and the package, as long as the following is met: Coinmed does not assume any responsibility for the package sent either by damages and/or losses derived from causes not attributable to Coinmed, or from acts of God, force majeure, natural disasters, popular unrest or acts carried out by subversive groups, guerrillas or organized crime or from any acts or omissions of authorities, whether federal , state or local. Confirmation Email You will receive a first email to the email you provided us confirming your order, you will receive a second email when we have confirmed your payment and finally a third email notifying you of the departure of your order and we will notify you with which messaging service you will receive it as well as We will provide you with your tracking number so that you are aware of receipt. Home delivery The products purchased on the Coinmed website are delivered by parcel to your home, and will only be delivered to the owner of the purchase. If the owner cannot receive it, proof of receipt will have to be sent. address of the delivery address. In the event that no one is at home, a second attempt is made the next day and if the recipient is not found again, then the parcel staff will leave a note and a number to which they must contact and pick up the product. at the parcel collection center closest to your home by presenting official identification. If after 5 calendar days after the package was delivered to the address, there was no claim, we assume that said merchandise arrived in the appropriate conditions and delivery times.

Returns

No refunds. For exceptional cases, contact sales@coinmed. mx or 921 2436274 within 24 hours after placing your order.

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Online Sales opening hours:

Your order will be processed within these hours: Monday to Friday from 9:00 a.m. to 6:30 p.m. Central times of the country. Questions, suggestions and/or additional comments, you can write to us ventas.coinmed@gmail.com

Cancellation of Orders.

Your order begins to be processed immediately after clicking FINISH/PAY/CONFIRM To cancel your order, call 921 243 62 74 Monday to Friday from 9:00 am to 18:30 pm and request a cancellation , you must have your order number at hand. If your order is already being processed, it can no longer be cancelled. The refund will be made with the same payment method of your order and will take place 3 to 4 business days once the acceptance of the cancellation is confirmed. If the order has not been confirmed or answered within the next 5 business days after the purchase, Coinmed may cancel it without any customer consent.

Product descriptions.

The descriptions and images of the products available on this website are for informational purposes only, Coinmed is not responsible for any changes or discrepancies in them.

Statement about colors.

The actual colors of the products and their accessories may vary from the colors shown on this website.

If you have any questions regarding customer service, send an email to hola@coinmed.mx

NOTICE OF PRIVACY

About us? Juliana Ofelia Paredes Martinez, better known as Coinmed Medical Supplies Marketer, with address at Avenida Nicolás Bravo 207, Colonia Centro, city Coatzacoalcos, municipality or delegation Coatzacoalcos, cp 96400, in the entity of Veracruz, country Mexico, and internet portal sales@coinmed.mx and coinmed.mx, is responsible for the use and protection of your personal data, and in this regard we inform you of the following:

For what purposes will we use your personal data?

We will use the personal data that we collect from you for the following purposes that are necessary for the service you request:

• To verify and confirm your identity
• Manage and operate banking services you request with us
• To have a record of your data in the purchase order and to be able to provide you with better customer service

Additionally, we will use your personal information for the following secondary purposes that are not necessary for the requested service, but that allow and facilitate us to provide you with better service:

• Marketing or advertising
• Commercial prospecting

If you do not want your personal data to be used for these secondary purposes, you may indicate this when they are requested.

Commercial and marketing or advertising prospecting: Refusal to use your personal data for these purposes cannot be a reason for us to deny you the services and products you request or contract with us.

Where can I consult the comprehensive privacy notice?

To learn more information about the terms and conditions under which your personal data will be processed, such as the third parties with whom we share your personal information and the way in which you can exercise your ARCO rights, you can consult the comprehensive privacy notice Coinmed.mx/Legal